Or I accept personal cheques or postal orders. - Please note personal cheques will take up to 7 working days to clear 
If you would like to pay using the above then please contact me direct via email to confirm all details and receive your order number.

Custom orders:

Should you like a custom veil making please use the contact form to receive a free - no obligiation quotation.
If you are happy to go ahead then please let me know how you would like to pay and payment details will be forwarded to you along with your order number. 
Quotations are valid for 30 days from date of issue, after this time I cannot guarantee that the price will remain the same.

Manufacture times:

Standard manufacturing times are 10 - 14 working days this does not include bank holidays or weekends.
'Rush Cut' Should you need your item in a hurry for a dress fitting or hair trial etc. please contact me prior to making your purchase I can advise you on current delivery times.  I will always try my very best to accomodate your request, there is a small fee of £7.00 for this service and it is non refundable. 

Postage and packing:

Items are wrapped in acid free tissue paper and packed in either bubble envelopes or boxed and are despatched using by Royal Mail Recorded Delivery for the UK International Signed For Delivery for outside the UK.

Shipping costs:

UK orders £2.95
European orders £9.95 - International Signed For Delivery
Further afield: £10.95 - International Signed for Delivery

Privacy policy:

All contact information including emails etc that is supplied by the user is used solely for the purpose of completing your order.  your personal details will not be distributed to a third party.

Returns & Refunds

I am happy to accept returns and offer full refunds on all items providing they meet the following criteria:

1. Notification of return is notified within 7 working days of receipt of item - please email your intention to return your item and complete this RETURNS FORMhttp://www.deity-bridal.com/DeityReturnsForm.pdf 
2. The item is returned with tags still attached.
3. The item shows no signs of excess handling
4. The item must not be soiled or damaged or show signs of wear.
5. The item is in re-saleable condition - the item may not work well with your outfit but it could be perfect for someone else.  Please handle the item with care, in the event of returning veils ensure they are not 'forced' into the packaging but folded carefully to avoid excess creasing.
6. The item has not been custom made - Please see notes below on custom made items.  Orders processed within two weeks of your wedding will not be accepted for return as these come under 'custom made' items.
7. Return postage is to be paid by the buyer and is non refundable. 
8. Faulty goods will be replaced free of charge with postage costs reimbursed.

Under the Distance Selling Regulations you are entitled to 7 days to examine the item and decide on its suitability. After this time I am not obliged to offer a refund. 
I do not charge a restocking fee.
Refunds will be made by the same method as payment e.g. payments made by Paypal will be refunded to Paypal, payment made by a cheque will be refunded with a cheque.
Original Delivery charges or return postage will not be refunded.

Custom made items:

Custom made items are non refundable as they have been made to your specifications and I will be unable to re sell them.  Should a custom made item prove to be defective, please notify me immediately and return as soon as possible.  It will be replaced or repaired with return postage costs reimbursed.

No returns will be accepted for refund for any reason after the cancellation period to ensure they have not been used and then returned.
It is the buyers responsibly to ensure any returned item is despatched using a track-able source such as 'Recorded Delivery' no responsibility will be taken by the seller for items that have been lost.

Lost items:

In the event of your purchase becoming lost or damaged in the post then - don't worry - items can always be replaced, I will track and trace the missing item, sometimes it is simply a case of contacting your local sorting office with the tracking number, they have usually popped it on a shelf somewhere and need to re-deliver it.

Please ensure the delivery address provided is a deliverable one - items that fail to be delivered due to an error in the address submitted on the order will be charged a re-shipping fee before dispatched again. 

Deity Bridal will not be held responsible for late deliveries and would advise that in the event of you wedding being less than 2 weeks you request the 'Rush Cut' service as this will include Royal Mail Special Delivery and will give you peace of mind that your item will arrive in plenty of time.

Exchange policy:

I can appreciate buying your bridal accessories on line is a daunting experience, and choosing the right veil to compliment your gown is a huge decision, so I am more than happy to exchange your veil. 

However in order to keep my prices competitive please understand my need to charge a small postage fee of £2.00 on any exchanged order to cover my additional postage costs, it is a small amount but it does make a lot of difference.

Why not request a free sample info@deity-bridal.co.uk

Copyright:

This site is maintained and owned by Deity Bridal, all information, and images contained in this site may not be reproduced, copied, transmitted or distributed by any means without the prior written permission from Deity Bridal.

Deity Bridal reserves the right to change or modify any information and or prices contained within this site without prior notice.

Thank you